Centralizing the operation of its hotel activities from A to Z to increase overall productivity: feedback from hoteliers – TendanceHotellerie

Management of multi-activity, multi-site establishments or establishments grouping together several profit centers… Very specific issues with which hotel professionals are confronted, and which PMS are not all capable of handling. The choice of a suitable and scalable solution makes it possible to reassure its employees, base its development strategy on solid systems, and achieve significant gains:

  • Productivity gains : only one software is to be mastered by the teams. In addition to saving training time, establishments no longer have to deal with interoperability problems between different PMSs, channel managers and booking engines. Support centralizes and resolves all queries. Note that the single interface promotes the employee experience and communication within the teams.
  • In the fluidity of the customer journey and customer satisfaction : The centralization of data (unique cardex and invoicing) enables more personalized and relevant interaction with clients, before, during and after their stay, and enables teams to focus on their core business.
  • In gain of additional income : centralization makes it possible to market each point of sale (restaurant, shop, seminars, etc.), provision or service (bicycle rental), thanks to inventories, centralized stocks, and easier receipts or invoicing

The proof in a few testimonials with different types of establishments that use Sequoiasoft’s Asterio PMS.

Centralizing the operation of its hotel activities from A to

Develop more and more activities, the case of Domaine Valsoyo

Located in the Drôme in Upie, Le Domaine Valsoyo brings together 8 themed apartments, a reception room to host professional seminars or private events and weddings, multiple activities and a performance hall… Le Domaine Valsoyo continues to grow and diversify starting from a strong observation: customers today want to have the maximum of services on site, in places that have a soul.

Yoann Valla, manager of Domaine Valsoyo wanted:

  • A hotel PMS that can manage not only accommodation, but at the same time the event part in strong development at Valsoyo
  • Facilitate future business developments by choosing a scalable solution.

Why favor a scalable hotel software that knows how to manage the event part and all its activities? ?

We don’t change hotel software every day. It is at the heart of the activity, hence the challenge it represents and the importance of anticipating. Sequoiasoft’s Asterio solution can be of interest to any hotel with a reception hall.

As soon as it was installed, we began to notice facilitating effects, time savings, not to mention the advantages linked to mobility since I have the application on my phone, which is extremely practical. I can say that Asterio is the right solution for the Valsoyo and its teams.

His recommendation: Yoann Valla recommends Asterio to other establishments that have several activities or several establishments. Scalable, it is ideal for structures that are going to develop, diversify their activity: a real strategic choice and the word is important !.

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Managing multi-site tourist residences, the case of Villa Val Sénart and La Villa Rambouillet

Tourist residences have different types of customers, offers and prices from hotels, and are therefore faced with specific PMS issues. Short, medium or long stays, foreign customers, links with tour operators… Example with the Villa Val Sénart residence and the Villa Rambouillet in the Yvelines.

What are the advantages of a PMS solution that integrates the two establishments and the specificities of tourist residences according to Emmanuel Fatout, associate director ?

On the market, there are very few good choices in terms of PMS, and Sequoiasoft’s Asterio is clearly one of them. It facilitates multi-establishment management thanks to access rights, in particular. A concrete example of mass bookings: last summer we received a request for 50 rooms per day over 3 months, with different lengths of stay and various billing methods. Asterio knows how to respond to this type of challenge.

Emmanuel Fatout also insists on an aspect too often neglected by hoteliers, the hidden costs of training: In terms of appropriation, a person with 3 or 4 years of experience in the hotel industry only needs 2 hours to do cash receipts, take reservations, make arrivals and that is quite unique ! Given that a training day is billed at 600 to 800 euros on the market, the savings generated by choosing Asterio are substantial. »

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Developing a multi-profit center establishment with accommodation, catering, event activity and golf course: the case of L’Essendieras

L’Essendiéras in the Dordogne in Saint Médard d’Excideuil mainly offers accommodation in rooms and gites, events with weddings and business seminars and a golf course. Each building is unique and has its own story.

Why a PMS that integrates all activities, for Floris Bakker, director of Essendiéras ?

A Sequoiasoft customer for more than 15 years, Floris Bakker immediately wanted to switch to the Asterio PMS, having understood the benefits of integrating all activities within a single software, in addition 100% web.

Asterio offers great flexibility, we can manage our rooms, our lodgings as well as our rooms and our restaurant. It is software that was designed for today’s needs. If I had to name 3 qualities of Asterio, it would be for me in the first place to have software that is in the cloud, that allows us to have a 360 degree view of all our activities, and that is simply easy use.

He returns to the fluidity of the customer journey at Essendiéras thanks in particular to the PMS Asterio which takes care of all the activities:

Once the customer has booked with us and their stay begins at the estate, we can follow all the customer’s consumption on Asterio. No matter where he is in the domain, everything is centralized on the customer file. The point of sale that we have at reception also allows us to manage collections for golf, as well as the golf pro shop.

We can clearly see it through these concrete examples, establishments are becoming real places of life offering multiple activities to better satisfy their customers, increase the length of their stay and retain them as a family. These activities are new profit centers, provided that the organization and tools facilitate their management and marketing. And in this respect, the choice of a hotel PMS capable of exploiting these different activities, with a single customer cardex, makes all the difference. This is the direct benefit to customers of Asterio from Sequoiasoft, the only PMS that covers all the activities of a hotel establishment in an integrated way in 2022.

Thanks to Yoann Valla, Emmanuel Fatout and Floris Bakker

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Centralizing the operation of its hotel activities from A to Z to increase overall productivity: feedback from hoteliers – TendanceHotellerie