As you probably know, the Fnac distributes cultural products (music, literature, cinema, video games, etc.), electronics (hi-fi, computers, television, etc.) and household appliances at advantageous prices. Created by Max Théret and André Essel in the 1950s, the current chain of stores is very close to its customers. It is constantly innovating, regularly offers them promotions and is easily reachable (online, by telephone, by email, by post and on social networks). Over the years, the company has diversified, notably with a website that has more than 22 million unique visitors per month. It also bought Darty, giving birth to the Fnac Darty group. Who says reunion of Fnac and Darty, says common loyalty program. This is how the Fnac+ card was born. For each purchase made at one of the 2 merchants, you accumulate euros that can be used in the stores of the 2 brands or on the net at fnac.com, but that’s not all. The card also gives access to many privilege offers. We enlighten you on the subject.
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Everything you need to know about the Fnac+ card
What is the Fnac+ card?
The merger of the Fnac and Darty brands gave birth to a new loyalty card: the Fnac+ card. The latter rewards customers for their loyalty and trust. It is therefore a real good plan for cybershoppers. The Fnac+ card is available from 9.99 euros the first year, then 14.99 euros thereafter. However, this offer is only valid for people who have not had a subscription in the last 12 months. Note that the Fnac+ card sometimes benefits from an additional discount, especially during special operations (Black Friday, Christmas, sales, French Days, etc.).
What are the advantages of the loyalty card?
The advantages of the Fnac + card are multiple. To start, you accumulate euros to spend at Fnac and at Darty. In addition, you benefit from free and unlimited delivery (in 1 working day for the 2 brands and in 2 hours Chrono or by appointment). The Fnac+ loyalty card also allows you to save all year round (free delivery on books, -5% discount on many universes, private sales, special offers and more than 18,000 shows at reduced prices). In addition, as a Fnac+ member, you have unlimited access to culture (4 months of Deezer Premium subscription offered, then 9.99 euros per month, 4 months of ePress.fr subscription free, then 9.99 euros per month, and 3 months of subscription to the Izneo service offered). Finally, you benefit from reductions at more than 70 Fnac partners, including Booking, Europcar and Carrefour (offer can be combined with promotions).
How to activate the Fnac loyalty card?
To use the Fnac+ loyalty card, you must already order it online, as if you were buying a classic item. If you buy it in store, it is necessary to activate it in your customer area. Log into your account, go to the “My personal data” section, click on “Loyalty cards”, then “Add your card”. You can then enter the first 6 digits of your card in the drop-down menu, then the next 10 digits, along with your date of birth. Do not forget to validate everything in order to be recognized as a Fnac+ member and to benefit from your advantages.
Is it possible to terminate the Fnac+ card?
It is entirely possible to terminate your Fnac+ card before the end of the free trial period or at the end of your subscription. Just go to your customer area and make a request. You can also choose to renew it if it expires within the next 6 months or has already expired, through the same means.
How to use the Fnac+ card kitty?
As explained above, one of the major advantages of the Fnac+ card lies in the fact that it offers the possibility of accumulating euros during your purchases in the Fnac and Darty brands (in store or online). These accumulated euros can then be used when making a purchase in a store or on the fnac.com website, from the 1st euro. To spend your kitty, it’s very simple. You can request it when you checkout in store. Online, simply select the payment method in question.
In the event of a problem or for any request concerning your membership (points not credited, membership number, products eligible for the 5% reduction, etc.), do not hesitate to contact Fnac customer service by telephone or via the online chat. line.
And Fnac gift cards, how do they work?
Internet users can also pay for their purchases with a Fnac gift card. To offer a Fnac gift card, it’s easy. Simply consult the dedicated section on the site, select the visual of the card, as well as its amount (between 15 euros and 250 euros), add it to your basket and validate everything. You will then receive a confirmation email with a code to use on fnac.com and in store, code that you can of course offer to the person of your choice. The kitty of the gift card can be used immediately, in one or more times, and is valid in store as well as on the web. The validity date is one year.
Fnac also markets themed gift cards, such as a Just Eat gift card, Petit Bambou, Airbnb, Nike, Zalando, Deezer, etc., the aim being to allow French people to access a rich and varied offer of products and services. Small clarification: paper gift vouchers are only valid in store.
A question ? Contact Fnac customer service
As close as possible to you, Fnac makes it a point of honor to satisfy you. You can contact the customer service easily. Several options are possible, starting with the telephone. Advisors can be contacted on 0892 35 04 05 (0.40 euros per minute + cost of the call) Monday to Saturday, from 9:00 a.m. to 7:30 p.m. The service is also open on certain Sundays and public holidays at adjusted times. Internet users may prefer to go through the online help. Fnac offers a specific section “Need help? thanks to which it is possible to obtain information very quickly on various subjects.
If this does not give you complete satisfaction, you can contact Fnac free of charge by email, via a contact form, or via online chat from Monday to Saturday, from 9:00 a.m. to 7:30 p.m. Finally, the brand can be reached on social networks (Facebook, Twitter, Google+, Instagram and Pinterest) or by post at the following address: 9, rue des Bateaux-Lavoirs – ZAC Port d’Ivry – 94200 Ivry-sur- Seine Cedex. However, this communication channel is not to be preferred, especially if you have an urgent request.
>> Also discover all the good deals and Fnac promo codes
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Fnac+ card: prices, advantages, all about the loyalty card