Often in the world of work, people focus on their productivity and routine activities to such an extent that they forget the importance of good manners. Sadly, I have seen during my years as a consultant that many organizations do not emphasize the importance of courtesy and behavior at work, while the teams in charge of human resources do not address the issue with the necessary relevance for the success of a job. business.
One of the characteristics of good teamwork is the ability to understand the other beyond communication. Having a sense of empathy towards the people around you can help our attitudes to be more timely and accurate, even when others may not be at their best. Good manners are not just about being courteous or following etiquette protocols, but also about building relationships and creating a positive work environment where it is understood that we are human beings first and foremost.
We know that due to the speed and demand with which the current world moves, the workplace can be challenging and put us in challenging situations that bring out unwanted sides both in the personal management of emotions, as well as in the ethical and moral decisions that are made. take to achieve a goal. In this type of context, in which success prevails over values, we constantly face tests in which their attitudes or decisions may not be the best, in the face of these tensions it is important to remember that the end does not justify the means and that principles are priceless.
For organizations, promoting this type of ethical behavior is highly rewarding because employees who demonstrate good manners and respect for others are more willing to be considered for leadership positions, are promoted more quickly, and in turn, are often chosen for positions. better assignments and be more successful in negotiations. Additionally, employees who feel valued and respected will be more motivated and more open to collaboration.
It is common to confuse the figure of a leader among the different figures of authority, many believe that a position, a surname or an acquisitive level positions them as someone above others and therefore an innate leader. However, what really builds a leader is a set of many characteristics that inspire others and who, through his wise decisions, manages to bring a whole team of people to fruition.
Within this type of qualities that form a leader are good manners. Small attitudes such as giving thanks, knowing how to listen, respecting all the people in the work environment, not only speak highly of your training as a person, but also directly influence the way you work. In a survey conducted by FlexJobs to 1,500 workers, it was revealed that 76% of those surveyed have seen their mental health affected by work stress, being one of the most common causes of burnout and low productivity in organizations. As leaders, one of our greatest contributions is the example itself, because as Nobel Peace Prize winner Albert Schweitzer said, “Setting an example is not the main way to influence others, it is the only way.”
By practicing good manners and following good practices, the top leaders of an organization can ensure that the business, beyond good economic performance, also makes a positive and even superior impression against the competition, since this type of attitudes generate greater confidence and are attractive to investors who are allowed to see aspects beyond the numbers. Some basic concepts to keep in mind in this type of situation are:
- Respect, especially for people’s time, punctuality and efficiency in time management, prevents us from being seen as having a selfish and disorderly attitude.
- Courtesy with all the people who are part of the work environment, from clients to co-workers, superiors and other collaborators, is a way of giving value to their work and importance to the organization.
- Being a good listener and avoiding interrupting others allows you to understand the needs or contributions of the parties, and helps to resolve conflicts.
- Finally, each person strives to meet a series of expectations, so being grateful and showing appreciation for help or contributions is one of the best retributions that we as leaders can have with others.
We cannot underestimate this type of values that, although they seem secondary, or that are little valued, really have a space of great importance in the way in which others perceive us and turn out to be essential for the good individual and collective performance of an entire organization. organization. It is these kinds of details in the way we behave that make the difference and can lead to a much more satisfying recognition of doing the right things.
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Good manners as a basis for teamwork